I’m at HomeGoods what I feel like is every weekend with my teenage daughter who is, well, shall we say “obsessed” with their bedroom and Christmas décor. I love hanging out with her before she leaves for college, so hey, I’ll happily hop in the car and go shopping with her whenever she asks if I want to come along. So…I’ve become fairly well acquainted with the HomeGoods return policy and all the caveats and twists within. So this article kinda wrote itself, not gonna lie. I hope it helps you out with your next return and answers all your questions.
How Many Return Days Does Home Goods Give?
For in-store purchases, Home Goods gives shoppers 30 days from purchase to return item to ANY Home Goods store.
What About for Online Purchases?
Home Goods is the only store that I can remember that gives shoppers MORE return days for online purchases.
The 40 days starts on your order date, NOT on the delivery date.
Although it’s strange they offer 40 days for returns as their website recently closed for online shopping so look for this to be updated.
Do I Need My Receipt to Make a Return?
Well…if you want to get your money back to your original payment method you NEED your receipt.
If you don’t have your receipt, you can still return the item but you’ll have to settle for store credit on a Home Goods gift card.
You’ll get the current selling price of the item which could be WAY less than what you actually paid for it.
Be prepared to show a valid I.D. when making receipt-less returns.
Why do you need an I.D.? Well, they’re going to track your returns and will eventually ban you from making returns without a receipt if you do it too often.
How often? I’m not sure. If you work for Home Goods, and are in the know, let us know in the comments.
Do Items Have To Be “Brand New”?
Yes and no.
Home Goods says item must be in the “original condition” so they can put them back on the shelf for sale.
But…if there is something wrong with the item, to not fault of your own, you should be able to return it even if it’s not “Brand New” and you don’t have all the original packaging.
What Happens If I Remove the Tag?
As long as you still have the tag in your possession, you CAN make the return.
If you throw away the tag, but the item is still considered new, you should try and return it anyways and explain the situation.
If you still have your receipt, and are within the 30 or 40 days of purchase, you stand a great chance of being able to return the item.
Can I Opt for Cash on My Return?
Only if you paid with cash.
Otherwise, if you paid with a credit or debit card, you cannot get cash back on your return, it has to go back on your card.
Can Home Goods “Find” My Receipt If I Lose It?
They won’t dig through your purse or glove box for you and they can’t use their computer system to find your receipt either.
Because your receipt is so important, always select the “Print and email receipt” option when checking out.
By doing this, your receipt will ALWAYS be waiting for you in your inbox if you ever need it.
Are Any Products NOT Returnable?
You cannot return the following to Home Goods:
– Opened Food Products – If you do like I did and open the box of Harry & David Moose Crunch you bought from Home Goods and decide you don’t like it, you CANNOT return it.
Not that I even considered it…I love me some Moose Crunch, especially the caramel.
– Gift Cards – Once you buy a gift card, you’ll have to either use it or give it away as a gift.
Can I Return Stuff to a TJ Maxx or Marshalls?
The corporate stance is you have to take stuff you bought at a HomeGoods store back to any HomeGoods store.
This includes “combo stores” that have both a TJ Maxx and a Home Goods, you cannot return stuff you bought from a stand alone Home Goods to these combo stores.
BUT… according to this Reddit thread, it appears some store managers will allow HomeGoods returns at TJ Maxx and Marshalls locations.
It seems the common thread is typically this is only allowed in towns where the nearest Home Goods is NOT near a TJ Maxx or Marshalls.
It’s also worth noting that the ONLY WAY they’ll ever do this type of return is if the tag is still attached, you have the receipt, and you’re within the return window.
Can I Return Online Purchases In-Store?
Just bring in your packing slip or order confirmation email and you can use that as your proof of purchase.
The same rules apply to online purchases being returned, with the only difference being an extra 10 days to make the return.
What’s the Deal With Returning Furniture, Rugs, and Large Items?
It should be a pretty simple process, but you’ll have to get the item back to store, they won’t pick it up for you, even if you bought it online.
When returning a rug, be warned that they’ll unroll it and make sure it’s actually their rug and not dirty.
Is There an Extended Holiday Return Policy?
For all purchases made at Home Goods between 10/08/23 – 12/24/23 you have until 1/25/24 to make your return.
Their normal return goes back into effect on 12/26/23.
What Does HomeGoods Do With the Stuff They Take Back?
I asked an employee this question on my last return as the item I was returning was no longer stocked.
She said they “throw away” stuff that is no longer stocked and sold.
I was BLOWN away, and it made me want to go dumpster diving behind the store.
Ask the Reader: When it comes to the return policy at Home Goods, what did I miss? Let me know in the comments so I can fact check it.
By Kyle James